đź“ś Privacy Policy
Effective Date: 16 sep 2025
Brand Name: Soft and Cosy
Website: https://www.softandcosy.com
Soft and Cosy (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website, purchase products, or interact with our services.
1. Information We Collect
We may collect the following categories of information:
- Personal Information: Name, email address, phone number, billing/shipping address.
- Payment Information: Processed securely via third-party payment gateways (we do not store card, UPI, or wallet details).
- Order Information: Product details, purchase history, preferences.
- Technical Information: IP address, browser type, device details, and cookies.
2. How We Use Your Information
We use the information collected for:
- Processing and fulfilling orders.
- Delivery and logistics purposes.
- Payment verification through secure gateways.
- Customer support and communication.
- Sending updates, promotions, or offers (only with your consent).
- Legal, regulatory, and compliance requirements.
3. Sharing of Information
We may share information strictly under the following conditions:
- With payment gateways for processing secure transactions.
- With logistics/courier partners to fulfill deliveries.
- With third-party service providers (e.g., hosting, analytics, marketing) under confidentiality agreements.
- When required by law, government authorities, or to protect our legal rights.
We do not sell, rent, or trade customer data to any third party.
4. Cookies & Tracking
Our website may use cookies and similar technologies to:
- Improve user experience.
- Track website performance.
- Personalize your shopping experience.
You may disable cookies in your browser, but certain site features may not work properly.
5. Data Security
- We follow industry-standard encryption and security protocols.
- Sensitive payment data is processed only by PCI-DSS compliant gateways.
- While we take all reasonable precautions, Soft and Cosy is not liable for unauthorized access or breaches beyond our control.
6. Customer Rights
- You may access, update, or request deletion of your data by contacting us.
- You may opt-out of marketing emails anytime by clicking “unsubscribe.”
- Requests will be honored as per applicable laws and reasonable timelines.
7. Children’s Privacy
Our products are for newborns and infants, but our website is intended for adults. We do not knowingly collect personal data from children under 13. If such data is found, it will be deleted immediately.
8. Limitation of Liability
- Soft and Cosy is not liable for any indirect, incidental, or consequential damages arising from the use of your information.
- In all cases, our liability is limited to the value of the transaction made on our website.
9. Changes to Privacy Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our website constitutes acceptance of the updated policy.
10. Governing Law & Jurisdiction
This Privacy Policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in [Insert City].
11. Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact us:
📧 Email:  dreamztraders7569@gmail.com
đź“ž Phone: 9582972725
📍 Address: #687-A, Krishna dutt, gali no. 0 , subhash road ,gandhi nagar , delhi – 110031