📦 Shipping & Delivery Policy
Effective Date: 16 sep 2025
Brand Name: Soft and Cosy
Website: Â https://www.softandcosy.com
At Soft and Cosy, we ensure your orders are packed with care and delivered safely to your doorstep. By placing an order with us, you agree to the following terms of shipping and delivery:
1. Shipping Locations
1.1 We currently ship across [India / Worldwide – choose your scope].
1.2 Certain locations may not be serviceable by our courier partners. In such cases, we will contact you for alternate arrangements or issue a refund if delivery is not possible.
2. Processing Time
2.1 Orders are usually processed and dispatched within 2–5 business days of receiving full payment.
2.2 During festive seasons, sales, or unforeseen situations, processing may take longer. Customers will be informed in case of significant delays.
3. Delivery Time
3.1 Estimated delivery timelines:
- Metro Cities: 4–7 business days
- Other Locations: 7–12 business days
- Remote Areas: May take longer depending on courier availability
3.2 Delivery timelines are estimates only and not guaranteed. Delays caused by courier companies, strikes, natural calamities, or events beyond our control will not make us liable for compensation.
4. Shipping Charges
4.1 Shipping charges are displayed at checkout before you complete the order.
4.2 Any additional taxes, duties, or charges levied by local authorities are the responsibility of the customer.
5. Tracking Orders
5.1 Once shipped, customers will receive a tracking ID/link via email/SMS.
5.2 Customers are responsible for tracking their orders and ensuring someone is available at the delivery address.
6. Risk of Loss
6.1 All products are shipped on a “best effort” basis via third-party courier/logistics partners.
6.2 Risk of loss and ownership of products pass to the customer once the package is handed over to the courier.
6.3 Soft and Cosy is not liable for lost, stolen, delayed, or damaged parcels once dispatched.
7. Failed Delivery
7.1 If delivery fails due to incorrect address, unavailability of recipient, or refusal to accept the package, the order will be returned to us.
7.2 In such cases:
- Re-shipping may be attempted at the customer’s expense.
- Original shipping charges are non-refundable.
8. International Shipping (if applicable)
8.1 Customs duties, taxes, or import fees (if any) are the sole responsibility of the customer.
8.2 Delivery timelines for international shipments may vary depending on customs clearance.
9. Contact Us
For questions regarding shipping and delivery, you may contact us:
📧 Email: dreamztraders7569@gmail.com
đź“ž Phone: 9582972725
📍 Address: #687-A, Krishna dutt, gali no. 0 , subhash road ,gandhi nagar , delhi – 110031