1. General
1.1 Soft & Cosy is engaged in the business of selling newborn baby clothes, handmade products, winter wear, summer wear, frocks, sweaters, cardigans, caps, booties, and tank tops.
1.2 These Terms constitute a legally binding agreement between you (the “Customer”/“User”) and Soft & Cosy.
1.3 We reserve the right to update, modify, or change these Terms at any time without prior notice. Your continued use of the website constitutes acceptance of such changes.
2. Eligibility
2.1 By placing an order, you confirm that you are at least 18 years old or using the website under the supervision of a parent or legal guardian.
2.2 We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.
3. Products and Services
3.1 All products listed on our website are handmade or carefully manufactured baby clothing and accessories.
3.2 While we make every effort to display colors, sizes, and product details accurately, slight variations may occur due to photography, screen resolution, or handmade nature of products.
3.3 Soft & Cosy is not liable for such variations and no claims shall be entertained on these grounds.
4. Pricing and Payment
4.1 All prices are listed in rupees and inclusive/exclusive of taxes as applicable.
4.2 We reserve the right to revise prices at any time without notice.
4.3 Payment must be made in full at the time of placing the order using approved payment methods.
4.4 In case of failed or fraudulent transactions, orders will not be processed, and we are not liable for any delay or non-delivery.
5. Orders and Acceptance
5.1 An order placed on our website is an offer to purchase; acceptance occurs only when we dispatch the product.
5.2 We reserve the right to cancel any order due to:
- Product unavailability
- Errors in pricing or description
- Payment issues
- Suspected fraudulent activity
5.3 In such cases, a refund (if applicable) will be processed as per our Returns & Refund Policy.
6. Shipping & Delivery
6.1 Shipping timelines provided are estimates and not guarantees.
6.2 Soft & Cosy is not liable for delays caused by courier companies, natural disasters, strikes, or other force majeure events.
6.3 Risk of loss and title passes to you upon dispatch of products from our warehouse.
7. Returns, Refunds, and Cancellations
7.1 Returns, refunds, and cancellations are governed strictly by our Returns & Refund Policy.
7.2 Handmade and customized products may not be eligible for returns unless defective.
7.3 Refunds (if approved) will only be processed to the original source of payment.
8. Intellectual Property
8.1 All content on this website including images, designs, text, and logos is the intellectual property of Soft & Cosy.
8.2 Unauthorized reproduction, distribution, or use is strictly prohibited and may lead to legal action.
9. Limitation of Liability
9.1 To the maximum extent permitted by law, Soft & Cosy shall not be liable for any indirect, incidental, special, or consequential damages arising out of the use or inability to use our products.
9.2 Our total liability in any circumstance is limited to the value of the product purchased.
10. Indemnification
You agree to indemnify and hold harmless Soft & Cosy, its owners, employees, and affiliates from any claims, losses, liabilities, damages, or expenses (including legal fees) arising out of your use of the website, violation of these Terms, or infringement of rights.
11. Governing Law and Jurisdiction
11.1 These Terms are governed by and construed in accordance with the laws of India.
11.2 Any disputes shall be subject to the exclusive jurisdiction of the courts located in Delhi
12. Contact Information
For questions or concerns, you may contact us at:
📧 Email: dreamztraders7569@gmail.com
📞 Phone: 9582972725
📍 Address: #687-A, Krishna dutt, gali no. 0 , subhash road ,gandhi nagar , delhi – 110031